• Finance And Business 27.02.2019 Comments Off on Customer Service Survival Kit Situations PDF 60210a364

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    The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations PDF




    by Richard S. Gallagher : The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

    ISBN : #0814431836 | Date : 2013-03-20

    Description :

    PDF-13700 | The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone… The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations


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  • Finance And Business 25.02.2019 Comments Off on Technological Communities Networks Innovation Organizations PDF 0099e069b

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    Technological Communities and Networks: Triggers and Drivers for Innovation (Routledge Studies in Technology, Work and Organizations) PDF




    by Dimitris G. Assimakopoulos : Technological Communities and Networks: Triggers and Drivers for Innovation (Routledge Studies in Technology, Work and Organizations)

    ISBN : #0415334802 | Date : 2007-06-11

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    PDF-31346 | The first book to analyze how new technologies are emerging against a background of continuing globalization of research and development activities. This unique book explores how technological communities and networks shape a broad range of new computer based technologies in regional, national and international contexts. Offering a critique of existing organizational and business models, Assimakop… Technological Communities and Networks: Triggers and Drivers for Innovation (Routledge Studies in Technology, Work and Organizations)


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  • Finance And Business 25.02.2019 Comments Off on KISS Theory Strategically Professional Development PDF 555ae5a7e

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    The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” PDF




    by Jayne Finn : The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”

    ISBN : #1519463723 | Date : 2016-12-28

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    PDF-d10d9 | Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive env… The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”


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  • Finance And Business 25.02.2019 Comments Off on CIM Coursebook 06 Customer Communications PDF 9968e4360

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    CIM Coursebook 06/07 Customer Communications PDF




    by Maggie Jones : CIM Coursebook 06/07 Customer Communications

    ISBN : #0750680032 | Date : 2006-09-05

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    PDF-9c715 | Elsevier/Butterworth-Heinemann’s 2006-2007 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-… CIM Coursebook 06/07 Customer Communications


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  • Finance And Business 23.02.2019 Comments Off on Sex Money Happiness Death Authenticity PDF 763e90ac1

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    Sex, Money, Happiness, and Death: The Quest for Authenticity (INSEAD Business Press) PDF




    by Manfred F.R. Kets de Vries : Sex, Money, Happiness, and Death: The Quest for Authenticity (INSEAD Business Press)

    ISBN : #1349367575 | Date : 2009-04-22

    Description :

    PDF-cf201 | The four main tenets of life are explored in this unique new book that examines the issues that touch each executive, or for that matter, people in general. Based on his experiences as a psychoanalyst, professor and leadership coach, the author explores how ‘Sex, Money, Happiness and Death’ affect our work and our lives in general…. Sex, Money, Happiness, and Death: The Quest for Authenticity (INSEAD Business Press)


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  • Finance And Business 22.02.2019 Comments Off on Optimize Now Else Information Optimization PDF Bf83b6532

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    Optimize Now (or else!): How to Leverage Processes and Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction) PDF




    by David Fisher : Optimize Now (or else!): How to Leverage Processes and Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction)

    ISBN : #0595298370 | Date : 2003-12-22

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    PDF-ef5df | Companies are often their own worst enemies. Work is performed in disconnected functional and geographic silos, making it impossible to achieve end-to-end effectiveness. Optimal decision-making is impeded due to our overwhelming lack of quality information.In Optimize Now (or else!), David Fisher identifies the source of many of these problems and attacks them at their core. He explores the critic… Optimize Now (or else!): How to Leverage Processes and Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction)


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    Optimize Now (or else!): How to Leverage Processes and Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction) by by David Fisher

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  • Finance And Business 22.02.2019 Comments Off on Game Changer Theory Transforming Strategic Situations PDF 2f776569b

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    Game-Changer: Game Theory and the Art of Transforming Strategic Situations PDF




    by David McAdams : Game-Changer: Game Theory and the Art of Transforming Strategic Situations

    ISBN : #0393349896 | Date : 2014-12-15

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    PDF-a7323 | A radically new, and easily learned, way to outstrategize your rivals. “The wise win before they fight, while the ignorant fight to win.” So wrote Zhuge Liang, the great Chinese military strategist. He was referring to battlefield tactics, but the same can be said about any strategic situation. Even seemingly certain defeat can be turned into victory―whether in battle, business, or life―by… Game-Changer: Game Theory and the Art of Transforming Strategic Situations


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  • Finance And Business 22.02.2019 Comments Off on Customer Message Management Increasing Association PDF 89d992bc6

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    Customer Message Management: Increasing Marketing’s Impact on Selling (American Marketing Association) PDF




    by Tim Riesterer : Customer Message Management: Increasing Marketing’s Impact on Selling (American Marketing Association)

    ISBN : #0324313160 | Date : 2006-07-13

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    PDF-38bd2 | In today’s complex market, product advantage is fleeting. It is no longer what you sell, but how you sell it – meaning it is now vital to bridge the gap between sales and marketing. CUSTOMER MESSAGE MANAGEMENT does just that, eradicating the disconnect that for years has plagued the two departments and, in the process, increasing the effectiveness of both. With its thorough, practical coverage of … Customer Message Management: Increasing Marketing’s Impact on Selling (American Marketing Association)


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  • Finance And Business 21.02.2019 Comments Off on Case Studies Courageous Organizational Communication PDF Ad1f62696

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    Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces PDF




    by Alexander Lyon : Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces

    ISBN : #1433131234 | Date : 2016-11-11

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    PDF-53164 | Alexander Lyon presents 31 case studies in organizational communication that explore issues of courageous communication. Through case studies on many well-known organizations such as Google, the Miami Dolphins, NASA, Comcast, the Boy Scouts of America, Netflix, Taco Bell, Massachusetts General Hospital, Merck Pharmaceuticals, and others, the book articulates a communication-based model of courage … Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces


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  • Finance And Business 20.02.2019 Comments Off on Essential Guide Writing Business Plan PDF 869aa6792

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    The FT Essential Guide to Writing a Business Plan: How to win backing to start up or grow your business (2nd Edition) (Financial Times Essential Guides) PDF




    by Vaughan Evans : The FT Essential Guide to Writing a Business Plan: How to win backing to start up or grow your business (2nd Edition) (Financial Times Essential Guides)

    ISBN : #1292085142 | Date : 2015-11-12

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    PDF-9aac0 | In one engaging, outcome-oriented book, The FT Essential Guide to Writing a Business Plan gives you: The essential knowledge you need to write a winning business plan – quickly and without fuss Guidance on how to focus throughout on the plan’s purpose – to win backing Samples of what a good plan looks like, so you can benchmark your own as you write it Checklists, tips, examples an… The FT Essential Guide to Writing a Business Plan: How to win backing to start up or grow your business (2nd Edition) (Financial Times Essential Guides)


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